Our Complete Warranty and 30 day guarantee
We want to make sure your lock is up to our standards so stand behind our locks with a full lifetime warranty. We also allow you return our lock, or any reason, within 30 days of your lock arriving at your door.
What does this mean? You can feel safe in buying a lock from us. We have a full manufacturing facility in Bethlehem, Pennsylvania ready to support you and your security needs as a customer.
Altor Locks Product Warranty:
Altor Locks warrants that all of our products are free from defects in material and workmanship for the lifetime of the product. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). At their discretion, Altor Locks will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable). This warranty does not cover components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes, abuse, modification, misuse, or other conditions deemed abnormal or excessive by Altor Locks.
To begin the a warranty process email firstname.lastname@example.org
Returns for Products Purchased at altorlocks.com:
If you're not satisfied with any Altor Locks product, we want to make it right! Products purchased on our website can be returned within 30 days of delivery for a full refund of the product cost. We cannot refund shipping charges that were paid, but in most cases we'll cover the return shipping within the continental USA. Once we receive the returned items, we will process the refund to your credit or debit card.
Before you send any return item, please email email@example.com