Help Center

Weight is a big deal when buying a bike lock because a lock is something a rider will have to carry with them, or on their bike, everywhere they go. A heavy lock can become a real pain and the added weight can even discourage the use of the bike lock. Bike rides are suppose to be convenient and enjoyable and a clunky heavy lock gets in the way of that. At Altor we are proud to make a lock that is both the fraction the weight of most locks on the market while still being secure. 

An APEX Ti weighs 715 grams or ~1.5 lbs which is about half the weight of standard bike lock. 

Every APEX Ti comes with a frame mount which attaches where a bottle cage would go. For additional carrying options, we also sell a saddle bag which fits up to two locks, or one lock plus your tools. 

Yes, the APEX Ti can easily lock around your frame and rear or front wheel. 

Yes, you can connect two APEX Ti's together to form one continuous lock which will be more than long enough to lock around a good size tree or telephone pole. This is a popular option for long distance bike tourers or campers. 

Yes and please do. Your keys are engraved with 3 or 4 digit key codes which you can register here and if you ever need replacement keys, please contact us at info@altorlocks.com.

Please contact info@altorlocks.com 

Yes, the easiest way to get two locks keyed alike is buy ordering our double lock set. If you need more than two locks with identical keys, please email info@altorlocks.com. 

Yes we likely do. We ship globally and odds are we ship to you. The best way to check is to go through the checkout process and shipping rates to your address should generate before a purchase is completed. 

This is our U.S. website so if you are ordering from a country besides the USA, you may be subjected to your local taxes and duties on importing products. We ship to over 100 countries, and love shipping internationally, but every country is different so please understand your local taxes and duties before ordering. 

All orders ship the by the end of the next business day after they are ordered.

You can return an item for any reason within 30 days of receiving the item. After that, we handle things on a case by case basis and we try to offer the absolute best service possible. You've bought a very nice lock and we want to make sure it is perfect.

We have a 1 year warranty on everything we sell and we also offer comprehensive support on any problems you may experience for the lifetime of your lock. 

We sell our lock through a very select few bike shops around the world. If you are a shop, or would like to know if there is a shop near you that carries us, please email info@altorlocks.com

That's great! Please feel free to reach out to us at info@altorlocks.com. We always look forward to talking.