Help Center

FAQ

Lock Specifics

Why is weight such a big deal when buying a bike lock?

How much does an APEX Ti weigh?

How do I carry an APEX Ti while I ride? Does it come with a mount?

Can the APEX Ti lock both my frame and wheel to an object?

Can I lock my bike around a telephone pole or tree with an APEX Ti?

Keys

Can I register my keys so I can order replacements or duplicates?

Help, I've lost my key!

Can I get multiple locks keyed alike?

Shipping

Do you ship to my country?

I don't live in the USA. How are customs and VAT dealt with for non-USA customers?

Returns

What is your return policy?

What is your warranty?

Bike Shops

Is your lock available at bike shops?

More questions

I still have questions, who do I contact?