Have a question? We're happy to assist you!

Whether it's a product inquiry or a question about your order, we have you covered. Our team is happy to handle customer requests and provide recommendations in order to ensure your security needs are met.

Need help finding the right fit for your coupler lock? Feel free to text/call 703-239-3152 or email us a photo of your coupler model/style.

We will assist you in pairing your coupler to the appropriate model of the ICON. Or, feel free to call us during normal business hours 9am to 5pm EST Monday-Friday at 703-239-3152.

CUSTOMER SERVICE

For the fastest response, please reach out to us via our email: support@altorlocks.com.

You may also reach our customer service department during normal business hours 9am to 5pm EST Monday-Friday at 703-239-3152.

Manufacturing Facility Location:
44900 FALCON PLACE
UNIT 111
Sterling, VA 20166

Return Shipping/Mailing Address:
44900 FALCON PLACE
UNIT 111
Sterling, VA 20166