We want to make sure your lock is up to our standards, so we stand behind our locks with a full warranty.

What does this mean? You can feel safe buying a lock from us. Our facility in Sterling, Virginia is ready to support you and your security needs as a customer.

Exchanges or Refunds may be made within 30 days of purchase for any reason.

ICON TRAILER LOCK LIFETIME LIMITED WARRANTY

The SAF Trailer Lock is now the ICON, a collection of high security coupler locks.

At ALTOR, we believe that our collection of ICON Trailer Locks are of the highest quality and free of manufacturer defects. If you buy an ATLOR product that doesn't live up to your standards (or ours), we will make it right. If there is damage due to an accident or misuse on your part, we will​​ work with you to get you back on the road quickly with minimal cost and minimal effort. Our products' surface finish will naturally age through normal wear and tear and are not covered under warranty. Only use ALTOR products in the manner intended for their design.

To begin the warranty process, please email support@altorlocks.com

BIKE LOCK WARRANTY POLICY

ALTOR warrants that all products are free from defects in material and workmanship for one year of the product's ship date. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). At their discretion, ALTOR will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable). This warranty does not cover components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes, abuse, modification, misuse, or other conditions deemed abnormal or excessive by ALTOR.

To begin the warranty process, please email support@altorlocks.com

HUMAN RIGHTS POLICY

Our Suppliers: Altor Locks requires suppliers to respect human rights by prohibiting the use of forced or trafficked labor and harmful child labor; and providing healthy and safe working conditions. We see relationships with our suppliers as an opportunity to share best practices and to promote continual learning and improvement with respect to human rights. Suppliers are expected to comply with applicable international and local legal requirements in their countries of operation.