Warranty Policy

We want to make sure your lock is up to our standards, so we stand behind our locks with a full 1 year warranty.

What does this mean? You can feel safe in buying a lock from us. We have a full manufacturing facility in Sterling, Virginia ready to support you and your security needs as a customer.

Altor Locks warrants that all of our products are free from defects in material and workmanship for 1 year of the product's ship date. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). At their discretion, Altor Locks will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable). This warranty does not cover components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes, abuse, modification, misuse, or other conditions deemed abnormal or excessive by Altor Locks.

To begin the warranty process, please email info@altorlocks.com