Warranty Policy

We want to make sure your lock is up to our standards, so we stand behind
our bike locks with a full 1 year warranty.

What does this mean? You can feel safe in buying a lock from us. We have a full manufacturing facility in Sterling, Virginia ready to support you and your security needs as a customer.  Exchanges or Refunds may be made within 30 days of purchase for any reason.

Altor Locks warrants that all of our products are free from defects in material and workmanship for 1 year of the product's ship date. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). At their discretion, Altor Locks will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable). This warranty does not cover components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes, abuse, modification, misuse, or other conditions deemed abnormal or excessive by Altor Locks.

To begin the warranty process, please email info@altorlocks.com

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SAF TRAILER LOCK LIFETIME LIMITED WARRANTY

At ALTOR, we believe that our SAF Trailer Lock products are of the highest quality and free of manufacturer defects. If you buy an ATLOR product that doesn't live up to your standards (or ours), we will make it right. If there is damage due to an accident or misuse on your part, we will​​ work with you to get you back on the road quickly with minimal cost and minimal effort. Our products surface finish will naturally age through normal wear and tear and are not covered under warranty. Only use ALTOR products in the manner intended for their design.

Exchanges or Refunds may be made within 30 days of purchase for any reason. Please pack any returns just as you received them to insure there is no damage on return shipping. ALTOR SAF products can be heavy, if they are not repackaged correctly they can be damaged when returned, and we are not responsible for shipping damages on returns.

HUMAN RIGHTS POLICY
Our Suppliers: Altor Locks requires suppliers to respect human rights by prohibiting the use of forced or trafficked labor and harmful child labor; and providing healthy and safe working conditions. We see relationships with our suppliers as an opportunity to share best practices and to promote continual learning and improvement with respect to human rights. Suppliers are expected to comply with applicable international and local legal requirements in their countries of operation.

To begin the warranty process, please email info@altorlocks.com

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