Shipping Policy

SHIPPING POLICY

We want to get you your ALTOR® Lock as soon as possible. Orders usually ship the same day or by the end of the following business day, not including weekends or holidays. We send order confirmation, shipping confirmation and delivery confirmation notifications to the email provided in the checkout process. All orders within the United States ship via USPS or UPS are typically delivered within 2-5 business days depending on ship to location. All customized products (keyed alike) will require an additional 1-Day processing time.

SHIPPING WITHIN THE USA

ALTOR offers free shipping on qualified orders $97.00 and up, shipped in the contiguous United States only. We do not ship free to U.S. territories or states outside of the contiguous United States (including Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

SHIPPING OPTIONS & RATES

We've made every effort to get your orders processed and shipped faster. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.

Shipping options are listed with pricing options in the shopping checkout process. Premium and Express orders should be placed by 12:00 PM CT for quickest delivery. Expedited orders placed after 12:00 PM CT will require an additional business day for processing. This excludes weekends and holidays.

SHIPPING HOLIDAYS

ALTOR and UPS will not be shipping or delivering on the following days.
Please note shipping estimates will begin the following business day.

New Year’s Day
Easter Sunday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

INTERNATIONAL SHIPPING

We accept orders for shipment to most countries. Shipping costs are calculated at checkout and based on the ship to location and weight of the order. All orders are shipped from Sterling, VA, USA.

You are responsible for any applicable tax and import fees collected on behalf of your local government at time of delivery. Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system.

For special circumstances and other shipping inquiries, please email support@altorlocks.com.

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BACKORDERS & SHIPPING DELAYS

The supply chain is currently experiencing disruptions that will affect our ability to manufacture our products. We regret how these delays will affect you.

All backordered products will be honored in the order they were placed. You will receive notification as soon as your order is ready ship. We appreciate you patience and if you have any concerns about delivery dates, please send us and email at info@altorlocks.com.

Great lock

This is the best lock I've seen on the market, don't think you could cut thru it in a week. Wish they made a cover for the top. 3D printed one, it looks great. I would share a picture if I could.

Amazing Lock

Great lock. Very easy to get locked up. Takes little to unlock but worth it. Can definitely tell someone will have to try hard to get. Nice way to protect my diamond c trailer.

Nice fit

I ordered what has been a fairy hard to find fit for my old school Airstream that has the curled coupler. Admittedly, the first few times I tried locking it it was hard to get the hang of it, but after a few tries I got it to lock and unlock pretty effortlessly. When locked the lock doesn’t move too much at all but it definitely does not fall off. It works as designed and I’m pretty happy with it. It has a very robust look and feel that will likely make any would be thieves move along to another target. Nice product and at a decent price. Thanks for making locks for the curled coupler. Most manufacturers don’t wanna bother. Glad you guys did!