After shopping around I came across Altor/Icon Trailer Locks online; I ordered a lock 3/25/24 however managed to order the wrong lock (probably my fault) so I sent an email to Altor Customer Service and to my surprise the owner of the company called me that very evening. I expressed I was a bit frustrated because I wanted the lock for a trip by April 15th. I was told no problem! we'll send you a shipping label to return the one you have and get you the correct lock intime! By April 9th I received the replacement lock, I should point out Altor is located in VA and I am located in CA! Now about the lock this thing is a beast as you can see in the photo, it weighs 25ibs, if the crooks get past this lock they obviously need the trailer more than I do!
I seriously cannot say enough about the exceptional and personalized customer service I received starting with the owner! A fan for life!
Robert C.
After using a variety of trailer locks in the past,(Proven, Amplock, etc) none seemed quite secure enough for my latest trailer purchase. After finding Altor locks, it was easy to see that these were just what I was looking for. To ensure I ordered the correct unit, I sent photos of my coupler to Altor Customer Service around 8:00 pm on a Friday evening. The morning (Saturday) I received a quick confirmation from Dylan in CS confirming the model that my trailer needed. I ordered it that day and it arrived on Tuesday. Very pleased with the quick customer service response and the rapid delivery. The lock is outstanding - very robust, secure, and easy to install. I will be purchasing more units for additional trailers. Highly Recommended.
Very pleased with this lock. Allows us to feel confident in the security of our trailer while leaving it unattended.
